Our complaint process

How we handle complaints

The Oversight Office can receive complaints about:

When we receive a complaint, we pre-screen and assess it to make sure we have enough information to understand and evaluate the issue raised.

Following a complaint assessment, a complaint will either:

Once a complaint is dismissed it may be possible to work with you to transfer or refer you to another organization that may be able to help.

Our oversight processes include:

Learn more about our oversight processes.

We will let you know when we receive your complaint.

If there is not enough information to understand and evaluate the complaint, we may reach out to request additional information.

We’ll assess if your complaint:

We’ll send you a written response if your complaint doesn’t meet our criteria and explain why.

You’ll have the opportunity to respond or provide further information before we close the complaint
With your permission, we may be able to direct you to another organization that can help

We will notify you if the complaint provides us with information we believe should be the subject of an oversight process.

If an oversight process is initiated, we will provide the health professional regulatory college with a summary of the complaint
When we receive a complaint, we pre-screen and assess it to make sure we have enough information to understand and evaluate the issue raised
We may request personal information and details related to your complaint from that college

Learn about the types of oversight processes.

Once a review or investigation is complete, we’ll provide you with a report.

We may make recommendations based on these findings
Any health professional regulatory college involved in an oversight process will also receive a report of findings
If the complaint is of public interest, we may publish the report